Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online casino services made available via casamerio.com for the brand amerio-united-kingdom. By creating an account, depositing funds or placing any wager, you agree to be bound by these Terms. These Terms are effective from 6 November 2025 and replace all previous versions.

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below. These definitions apply in the singular and plural and to capitalised and non-capitalised forms, unless the context clearly indicates otherwise.

Operator means Apex Gaming UK Ltd., a company incorporated in England and Wales (Company Number 13012345) with registered office at 1 London Wall, London, EC2Y 5EB, United Kingdom, licensed and regulated by the UK Gambling Commission under Licence Account Number 58123, which operates casamerio.com for players in Great Britain.
International Operator means Apex Entertainment N.V., a company registered in Curaçao (Registration No. 158964) with registered office at Dr. H. Fergusonweg 1, Willemstad, Curaçao, which operates related services for non-Great Britain markets under Curaçao eGaming licence 8048/JAZ. These Terms are written for players in Great Britain; different terms may apply elsewhere.
Website means the online casino site located at https://casamerio.com (and any sub-domains used for Great Britain players) branded as amerio-united-kingdom.
Services means any gambling or related products offered on the Website, including but not limited to online slots, table games, live casino games and any ancillary services.
User or Player means any natural person who registers an account, accesses the Website or uses the Services.
Account means the personal online gambling account you open and maintain with the Operator on the Website.
Bet or Wager means any sum of money staked by you on the outcome of a game or event offered via the Services, whether placed with real money funds or with funds derived from a Bonus, where permitted.
Deposit means any transfer of money by you into your Account using a payment method accepted by the Operator.
Withdrawal means any request made by you to transfer funds from your Account balance back to a payment method or bank account in your name.
Bonus means any promotional credit, free spins, free bets, cashback, reward points or other incentive provided by the Operator, whether automatically or upon your activation, which may be subject to specific conditions.
Bonus Funds means any funds in your Account that are subject to outstanding wagering requirements or other promotional conditions.
Real Money Funds means funds that you have deposited and any winnings derived from such funds that are not subject to wagering requirements.
Wagering Requirements means the total value of qualifying bets you must place using Bonus Funds or associated winnings before Bonus Funds and related winnings become withdrawable, as stated in the promotion-specific terms.
Promotion Terms means the specific rules, conditions and restrictions applicable to a particular Bonus or promotional offer, including those published at https://casamerio.com/promotions-policy.
Self-Exclusion means a voluntary arrangement by which you request that we prevent you from accessing your Account and using the Services for a defined or indefinite period for responsible gambling reasons.
Prohibited Jurisdictions means countries and territories from which access to the Services is not permitted, including but not limited to the United States of America, France, Spain, the Netherlands and Australia, and any other territory listed as restricted on the Website or required by law or the UK Gambling Commission.
ADR Service means the approved alternative dispute resolution body, currently IBAS (Independent Betting Adjudication Service), accessible via https://ibas-uk.com/consumers/claim-form/.

Account Registration

Eligibility and Age Verification

Minimum age: You may only open an Account and use the Services if you are at least 18 years old. Underage gambling is strictly prohibited and reported to the UK Gambling Commission.
Location: These Terms apply to players who are physically located in Great Britain when using the Services. You must not access the Services from any Prohibited Jurisdiction.
Single account: You may hold only one Account with the Operator for the Website. Multiple accounts, including by using different email addresses or identities, may result in suspension, closure and forfeiture of Bonuses and winnings.
Truthful information: You confirm that all information you provide during registration and throughout the life of your Account (including name, date of birth, address and payment details) is complete, accurate and up to date.

Registration Process

Account creation: To register, you must complete the online registration form on casamerio.com, choose a secure password and confirm that you accept these Terms, the Privacy Policy and the Responsible Gaming Policy.
Email verification: We may require you to verify your email address by clicking a confirmation link sent to the address you supplied. We may suspend or restrict your Account until verification is completed.
Know Your Customer (KYC): In accordance with UK anti-money laundering and safer gambling regulations, we will verify your identity, age and address using electronic checks and/or documentation. We may request copies of identity documents (such as passport or driving licence), proof of address and, where appropriate, proof of source of funds.
Completion of checks: We may restrict deposits, betting or withdrawals until KYC checks are completed to our satisfaction. If we are unable to verify your details, we may refuse to open an Account, suspend or close an existing Account and, where required by law, return any remaining Real Money Funds.

Ongoing User Obligations

Accuracy of data: You must promptly update your Account details if your name, address, contact details or payment information change. We may request evidence of such changes.
Password security: You are responsible for maintaining the confidentiality of your username and password and for all activity carried out using your Account credentials. You must not share your Account with any other person.
Unauthorised access: If you suspect that a third party has gained access to your Account, you must change your password immediately and notify us using the contact methods described on the Website.
Use of VPNs and circumvention tools: You must not use VPNs, proxy services, spoofing techniques or any other means to obscure your location, circumvent geo-location controls or access the Services from a Prohibited Jurisdiction. Such conduct may result in immediate Account closure and forfeiture of Bonuses and, where lawful, winnings.
Compliance with laws: You are responsible for ensuring that your use of the Services is legal in your jurisdiction. Access from any Prohibited Jurisdiction is strictly forbidden.

Betting & Gameplay Rules

General Principles

Game information: The rules of each game (including minimum and maximum bets, payout structures and any special features) are made available within the game interface or help section. You must familiarise yourself with the rules before placing a wager.
Random number generators (RNGs): Where applicable, game outcomes are determined by certified RNGs or live dealer procedures, ensuring fairness in accordance with UK Gambling Commission requirements and industry standards.
Currency: Unless stated otherwise, all bets and payouts for players in Great Britain are denominated in pounds sterling (GBP).

Placing Bets

Bet confirmation: A bet is deemed placed and accepted when it is recorded on our server and reflected in your game history or Account balance. Once accepted, you cannot usually cancel or modify the bet.
Minimum and maximum stakes: Each game or table specifies minimum and maximum stake limits. You must not attempt to place bets outside these limits. We may void bets placed in breach of such limits.
Insufficient funds: You must have sufficient available balance (Real Money Funds and, where applicable, eligible Bonus Funds) to cover any bet. If a game is launched but the bet cannot be funded, the wager will not be placed.
Misuse and advantage play: You must not exploit technical errors, bugs, game malfunctions, delayed updates or obvious mistakes (including manifestly incorrect displays or odds) to gain an unfair advantage. We may void affected bets and adjust your balance where such issues occur.

Game Interruptions and Malfunctions

Technical interruptions: If your game session is interrupted (for example due to loss of internet connection), the outcome will be determined according to the game rules and recorded on our servers. Upon reconnection, you may resume the game from the point of interruption where this is supported by the game provider.
Malfunctions: In the event of a game malfunction or software error, all affected bets and payouts are void. Stakes may be refunded and any erroneously credited winnings removed, in accordance with the rules of the relevant game and applicable regulation.
System maintenance: We may suspend access to certain games or the entire Website for maintenance or security reasons. Where possible, scheduled maintenance windows will be notified on the Website in advance.

Conduct in Live Casino and Chats

Respectful behaviour: You must behave respectfully towards live dealers, other players and our staff. Abusive, threatening, harassing, discriminatory, defamatory, obscene or otherwise inappropriate language or behaviour is strictly prohibited.
No promotion or solicitation: You must not use chat or other interaction tools to advertise products, services or websites, to solicit funds, or to distribute spam or malware.
No collusion or cheating: Any form of collusion with other players, use of bots or automated play tools, exploitation of bugs, sharing of confidential information, or other dishonest behaviour is forbidden and may result in Account suspension, closure, withholding of funds and reporting to authorities.
Monitoring: Chat sessions and gameplay may be monitored and recorded for security, integrity, training and regulatory compliance purposes.

Bonus Terms

General Bonus Conditions

Promotions Policy: All Bonuses and promotional offers are subject to these Terms and to the Promotions Policy published at https://casamerio.com/promotions-policy. In the event of conflict, the Promotion Terms for a specific offer prevail over this Bonus section.
Eligibility: Bonuses are personal to the recipient and may not be transferred, sold or assigned. Certain Bonuses may be limited to new customers, specific player segments or particular payment methods, as detailed in the respective Promotion Terms.
Bonus activation: Some Bonuses require you to opt-in, enter a bonus code or select the offer in the cashier. Others may be credited automatically when qualifying criteria are met (such as a minimum deposit or specific wager).

Wagering Requirements and Timeframes

Wagering Requirements: Each Bonus will specify any applicable Wagering Requirements, including the number of times Bonus Funds and/or associated winnings must be wagered before becoming withdrawable. The nature and size of these requirements are set out in the Promotion Terms.
Contribution of games: Different games may contribute differently towards Wagering Requirements. For example, some games may contribute 100%, others a lower percentage, and some may not contribute at all. The applicable contribution rates are detailed in the Promotion Terms.
Time limits: Bonuses and related Wagering Requirements must usually be completed within a specified timeframe (for example, a fixed number of days from crediting the Bonus). If you do not meet the requirements within the stated period, the Bonus and any associated winnings may be removed from your Account.
Maximum stake and other limits: Certain promotions may restrict the maximum stake per spin, hand or bet while Wagering Requirements are active. Placing bets in excess of such limits may be treated as a breach of the Promotion Terms and can result in cancellation of the Bonus and associated winnings.

Prohibited Games and Actions

Excluded games: Some games or game types may be excluded from Bonus play or may contribute less to Wagering Requirements. A list of excluded or restricted games will be set out in the Promotion Terms.
Irregular play: The following, by way of example, may be considered irregular play: using low-risk betting strategies to meet Wagering Requirements (such as covering the majority of outcomes), placing very high bets relative to the Bonus amount, or significantly increasing stakes after a large win while wagering Bonus Funds. Where we reasonably conclude that irregular play has occurred, we may cancel Bonuses and associated winnings.
Abuse of promotions: Opening multiple Accounts, colluding with other players, or using VPNs or false information to claim Bonuses not intended for you is prohibited. We may withhold or reclaim Bonuses, winnings and, where appropriate, close your Account and report such behaviour to relevant authorities.

Combining Promotions

One promotion at a time: Unless expressly stated otherwise, only one active Bonus or promotion can apply to your Account at any given time. You may not combine multiple Bonuses in a way that circumvents Promotion Terms.
Order of use: Where your Account contains both Real Money Funds and Bonus Funds, Real Money Funds are generally staked first, followed by Bonus Funds, unless the Promotion Terms state otherwise.
Cancellation of Bonuses: You may be permitted to cancel an active Bonus via your Account settings or by contacting Customer Support. Cancelling a Bonus may result in loss of any associated Bonus Funds and winnings not yet converted to Real Money Funds.

Payments & Withdrawals

Deposit Methods and Limits

Payment methods: We may make available deposits via debit cards, bank transfers, selected e-wallets and other payment services recognised in the UK. Where expressly permitted and clearly displayed on the Website, we may also support selected cryptocurrency-related services, subject to enhanced due diligence and compliance with UK regulation.
Ownership of payment instruments: You may only use payment methods that are registered in your own name. We may request evidence of ownership and may refuse deposits made using third-party instruments.
Minimum and maximum limits: Minimum and maximum deposit limits may apply per transaction, per day or per Account. Current limits are displayed in the cashier section of the Website and may be adjusted from time to time.
Fees: We do not normally charge deposit fees; however, your bank, card issuer, e-wallet provider or cryptocurrency service may impose its own fees or exchange charges, for which we are not responsible.

Withdrawals

Withdrawal methods: Withdrawals will, where possible, be processed back to the same payment method used for deposit, in line with anti-money laundering rules. If this is not feasible, we may require an alternative method in your name (such as a bank transfer).
Verification: We may request additional KYC documents before processing withdrawals, particularly where cumulative withdrawals exceed certain thresholds or where required under anti-money laundering and counter-terrorist financing regulations.
Processing times: We aim to process withdrawals promptly. Internal processing times and expected timelines for each payment method are displayed on the Website. Actual receipt of funds may depend on your bank or payment provider.
Limits and fees: We may impose minimum or maximum withdrawal limits, which are set out in the cashier section. Where we charge a reasonable withdrawal fee (for example, for repeated small withdrawals), this will be disclosed before you confirm your request.

Refunds, Reversals and Chargebacks

Deposits: Deposits are intended for gambling activity and are not normally refundable. In exceptional circumstances (for example, clear payment errors or in the context of responsible gambling), we may, at our discretion and where lawful, agree to refund part or all of a deposit that has not been used for wagering.
Reversal of transactions: If a bank or payment provider reverses, charges back or cancels a deposit, we may deduct the relevant amount from your Account balance. Where this results in a negative balance, you must repay the outstanding amount.
Void bets and malfunctions: If a bet is voided due to a clear error or technical malfunction, stakes may be returned to your Account and any associated winnings removed, in line with the game rules and regulatory requirements.

Player Fund Protection

Segregation of funds: Player funds for customers in Great Britain are held in a separate bank account from the Operator's business accounts. However, these funds remain part of the Operator's assets.
Protection rating: In line with the UK Gambling Commission's categorisation, the level of protection for player funds is assessed as Medium. This means that, in the event of the Operator's insolvency, there is some degree of separation of player funds from business funds, but such funds may still be at risk and are not guaranteed.
Further information: Additional details about player fund protection and insolvency arrangements can be found on the UK Gambling Commission's website and in the regulatory record for Licence Account Number 58123 at https://gamblingcommission.gov.uk/public-register/business/detail/58123.

Limitation of Liability

Our Obligations

Regulatory compliance: The Operator will provide the Services in accordance with its licence conditions and codes of practice issued by the UK Gambling Commission and applicable UK law.
Fairness and integrity: We use reputable software providers and, where applicable, certified RNGs to ensure games operate fairly. We will take reasonable steps to investigate and address any suspected malfunction, error or breach of game integrity.
Accuracy of information: We take reasonable care to ensure that information displayed on the Website, including game rules and balance information, is accurate. However, minor typographical or display errors may occur.

Exclusions and Limitations

No liability for external failures: To the maximum extent permitted by law, we are not liable for losses arising from failures of your equipment, internet connection, telecommunications networks, power supply, or from any acts or omissions of third-party providers beyond our reasonable control.
Technical errors and malfunctions: In the event of technical errors, software bugs or malfunctions, our responsibility is generally limited to voiding affected bets, restoring your balance to the state immediately prior to the error, and refunding stakes where appropriate in accordance with game rules and regulatory requirements.
Indirect and consequential losses: We are not liable for any indirect, incidental, consequential or special losses, including loss of profits, loss of data, business interruption or loss of opportunity, arising out of or in connection with your use of the Services.
Maximum liability: Subject to any liability that cannot be excluded or limited by law (including liability for death or personal injury caused by our negligence and for fraud), our maximum aggregate liability to you in relation to any single game, bet or event will not exceed the higher of: (a) the amount you staked on that game, bet or event; or (b) your net winnings from that game, bet or event, as recorded in our systems.
Responsible gambling: We provide responsible gambling tools and information at https://casamerio.com/responsible-gaming, but we cannot accept liability where you fail to use such tools or misrepresent your circumstances when interacting with us.

Intellectual Property Rights

Ownership

Website content: All intellectual property rights in and to the Website and Services, including but not limited to text, graphics, logos, trademarks, trade names, game titles, software, sound, video and other content, are owned by the Operator, the International Operator, their group companies or licensors.
Software: The software made available to you in connection with the Services (whether accessed via browser, mobile application or otherwise) is licensed, not sold, and remains the property of the Operator or its licensors.

Permitted Use

Limited licence: We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Services solely for legitimate personal entertainment purposes and in accordance with these Terms.
Restrictions: You must not, without our prior written consent: copy, reproduce, distribute, modify, adapt, translate, reverse engineer, decompile, disassemble or create derivative works from any part of the Website or software; remove or alter any copyright, trademark or other proprietary notices; or use automated tools (including bots, scripts or crawlers) to access or interact with the Services.
Third-party rights: Where content is provided by third-party licensors (for example, game studios), you must comply with any additional restrictions set out in their terms as incorporated into these Terms.

Privacy & Data Protection

Your personal data will be processed in accordance with our Privacy Policy, available at https://casamerio.com/privacy-policy, which explains how we collect, use, store and share your information and sets out your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Acceptance of Privacy Policy: By opening an Account and using the Services, you acknowledge that you have read and understood the Privacy Policy and consent to the processing of your personal data as described therein.
Regulatory reporting: We may share information with the UK Gambling Commission, law enforcement and other authorities where required by law or licence conditions, including for anti-money laundering, social responsibility and crime prevention purposes.

Changes to Terms

Updates and Notifications

Right to amend: We may modify these Terms from time to time, for example to reflect changes in law, regulatory requirements, business practices or the Services.
How we notify you: Where we make material changes, we will take reasonable steps to notify you in advance, which may include email notifications to the address associated with your Account, prominent notices on the Website (such as banners or pop-ups) or prompts upon your next login.
Effective date of changes: Updated Terms will specify an effective date. Continued use of the Services after that date constitutes your acceptance of the revised Terms.

Your Options if You Disagree

Review of changes: You should review any updated Terms carefully. If you have questions, you may contact Customer Support through the channels described on the Website.
Right to stop using the Services: If you do not agree with the updated Terms, you must stop using the Services and may request closure of your Account. Subject to any legal or regulatory obligations and our rights under these Terms (for example, in cases of fraud or breach), we will return your Real Money Funds balance to you.

Termination & Suspension

Termination by You

Account closure: You may request closure of your Account at any time via your Account settings or by contacting Customer Support. We may ask you to withdraw any remaining Real Money Funds before closure is completed.
Self-exclusion and time-outs: You may use the safer gambling tools available on the Website, including temporary time-outs and self-exclusion, as described in our Responsible Gaming Policy at https://casamerio.com/responsible-gaming.

Suspension and Termination by Us

Grounds for action: We may suspend or close your Account, restrict access to the Services or withhold funds where we reasonably suspect or determine that:
- you are under 18 or otherwise not legally permitted to gamble;
- you have provided false, misleading or incomplete information;
- you have opened multiple Accounts or acted on behalf of another person;
- you have engaged in fraud, money laundering, terrorist financing or other criminal activity, or we reasonably suspect such activity;
- you have breached these Terms, Promotion Terms or game rules, including by using VPNs or location-spoofing tools, engaging in collusion, cheating or irregular play;
- we are required to do so by law, regulation, court order or instruction from a regulator.
Investigation: During any investigation, we may suspend your Account, freeze funds and limit withdrawals until our enquiries are complete. We will endeavour to conclude investigations promptly, consistent with our regulatory obligations.
Outcome and funds: If, following investigation, a serious breach or unlawful activity is confirmed, we may close your Account permanently and, where permissible by law and regulation, withhold or confiscate Bonuses, Bonus-derived winnings and, in serious cases, Real Money Funds associated with the breach or unlawful activity.

Notification and Refund of Funds

Notification: Where lawful and not prejudicial to any investigation or regulatory requirement, we will inform you of the reasons for suspension or closure and of any rights you may have to appeal or to complain.
Refunds on closure: If we close your Account for reasons other than breach of these Terms, fraud or unlawful conduct, we will return your remaining Real Money Funds balance, subject to any necessary identity and security checks.

Governing Law & Jurisdiction

Applicable Law

Law governing these Terms: For players using the Services from Great Britain, these Terms and your relationship with the Operator are governed by the laws of England and Wales.
Mandatory consumer rights: Nothing in these Terms affects any mandatory statutory rights you may have as a consumer under UK law.

Dispute Resolution and ADR

Internal complaints: If you have a complaint regarding the Services, you should first contact Customer Support using the channels published on the Website, providing full details of your concern. We will acknowledge your complaint and seek to resolve it promptly and fairly.
Escalation: If you are not satisfied with the initial response, you may ask for your complaint to be escalated internally in accordance with our complaints procedure. We will provide a final response within a reasonable period, generally within eight weeks from the date we receive all relevant information from you.
Alternative Dispute Resolution (ADR): If, after receiving our final response (or after eight weeks if the matter remains unresolved), you remain dissatisfied, you may refer the dispute free of charge to our appointed ADR Service, IBAS (Independent Betting Adjudication Service), using the online form at https://ibas-uk.com/consumers/claim-form/. IBAS will review the dispute and issue a decision, which we will treat as binding.
Court proceedings: You also retain the right to bring proceedings before the courts of England and Wales. Nothing in these Terms prevents you from seeking judicial remedies in accordance with applicable law.
Regulator contact: You may raise concerns with the UK Gambling Commission, although it does not resolve individual disputes or award compensation.

Contact Information

Operator and Registered Office

Operator for Great Britain: Apex Gaming UK Ltd.
Registered office address: 1 London Wall, London, EC2Y 5EB, United Kingdom.
Company number: 13012345 (registered in England and Wales).
UK Gambling Commission licence: Licence Account Number 58123 - details available at https://gamblingcommission.gov.uk/public-register/business/detail/58123.

International Operator

International operating company: Apex Entertainment N.V.
Registered office address: Dr. H. Fergusonweg 1, Willemstad, Curaçao (registration number 158964).
Curaçao eGaming licence: 8048/JAZ (applicable to non-Great Britain operations, subject to separate terms).

Customer Support and Legal Contact

Website: For the most up-to-date contact options (including any live chat, web forms or email addresses using the casamerio.com domain), please refer to the "Contact" or "Support" section of https://casamerio.com.
Email and telephone: Specific email addresses and telephone numbers are not specified in the source data used to compile these Terms. When published on the Website, official corporate email addresses should use the casamerio.com domain, and any provided telephone numbers will be treated as the primary contact numbers.
Postal correspondence: Legal notices and other written correspondence for the Operator should be sent to Apex Gaming UK Ltd., 1 London Wall, London, EC2Y 5EB, United Kingdom, unless we notify you of an alternative address on the Website.
ADR contact: For unresolved gambling-related disputes after completion of our internal complaints process, you may contact IBAS via the consumer claim form at https://ibas-uk.com/consumers/claim-form/.