Responsible Gaming

Gambling with amerio-united-kingdom on casamerio.com should always be a form of entertainment, not a way to make money or solve financial problems. Responsible gaming means making informed decisions, setting clear limits in advance and playing only what you can comfortably afford to lose.

For players in Great Britain, the website is operated by Apex Gaming UK Ltd., licensed and regulated by the UK Gambling Commission (Remote Casino and Gambling Software Licence Account Number 58123). We provide a range of tools, information and support so that you can stay in control. Our customer support and responsible gaming teams are available to help you use these tools, signpost specialist services and respond to any concerns about your play.

By using the responsible gaming features described on this page and seeking professional help when needed, you can help ensure that your experience on casamerio.com remains safe, fair and enjoyable.

Risk Awareness

Gambling involves real money and real risks. Most people play occasionally for fun, but for some, gambling can become harmful and lead to financial, emotional and social problems. Recognising early warning signs is an important step in protecting yourself and those around you.

Possible Signs of Gambling Harm

• Spending more time or money on casamerio.com than you planned, or chasing losses after bad sessions.
• Thinking about gambling frequently, including at work, at school or when you should be focusing on other responsibilities.
• Increasing your stakes or deposits to feel the same excitement, or using multiple payment methods to fund your account.
• Hiding gambling from family or friends, deleting messages or bank statements, or feeling guilty when asked about your play.
• Borrowing money, using overdrafts or delaying important bills (rent, utilities, loans) in order to continue gambling.
• Feeling stressed, anxious, depressed or having trouble sleeping because of gambling, wins or losses.
• Trying to access casamerio.com from restricted locations, including by using VPNs or other tools to bypass geo-blocking.

Quick Self-Assessment

Consider the following statements and answer "yes" or "no" to each one:

• I regularly spend more on gambling than I intended when I logged in.
• I have tried to win back money I lost by placing more or larger bets.
• I have lied to people important to me about how much or how often I gamble.
• I feel anxious, irritable or low when I cannot gamble or when I think about my losses.
• My gambling has caused me financial difficulties or affected my work, studies or relationships.
• I have used borrowed money, credit cards or essential funds (for rent, food or bills) to gamble.

If you answer "yes" to one or more of these statements, or if you are worried about your gambling for any reason, we strongly encourage you to take action. You can set stricter limits, take a break or self-exclude from casamerio.com, and you can contact our support team or independent organisations such as GamCare and Gambling Therapy for confidential, professional assistance.

Limits & Tools

amerio-united-kingdom provides a range of tools on casamerio.com to help you control how much time and money you spend. For players in Great Britain, these tools are designed to meet UK Gambling Commission requirements and industry best practice.

Deposit Limits

You can set daily, weekly and monthly deposit limits to control how much money you add to your account over specified periods.

1. Accessing deposit limits: After logging in, go to your account area (for example "My Account" or "Profile") and select the "Responsible Gaming" or "Safer Gambling" section. Within that section, choose "Deposit Limits".
2. Choosing your limits: You can usually set separate limits for:
   • Daily limit - maximum total amount you can deposit in a 24-hour period.
   • Weekly limit - maximum total amount you can deposit in a rolling 7-day period.
   • Monthly limit - maximum total amount you can deposit in a calendar month.
3. Entering amounts: Enter the maximum amounts in GBP (£) that fit comfortably within your disposable income, for example £25 per day, £100 per week or £300 per month. Think carefully and be realistic; these limits are there to protect you.
4. Confirming and changing limits: Once you confirm your limits, they apply immediately or from your next deposit. Any request to reduce a limit will usually take effect immediately. Any request to increase or remove a limit will only take effect after a cooling-off period (for example 24 hours) and you may be asked to confirm the change again, in line with UK regulations.

Time Spent Limits and Reality Checks

You may also be able to limit the time you spend playing and receive on-screen reminders about your session length.

• Session reminders ("reality checks"): In the "Responsible Gaming" section of your account, you can usually turn on session reminders at regular intervals (for example every 20, 30 or 60 minutes). A pop-up will show how long you have been logged in and your net result so far, prompting you to stop or continue.
• Session duration limits: Where available, you can set a maximum single session duration. Once that time is reached, you will be automatically logged out and must wait or consciously log in again to continue.

Short "Time-Out" Breaks (24-72 Hours)

If you feel you need a short cooling-off period, you can activate a "Time-Out", which temporarily prevents you from using your account.

1. Where to find it: Log in and go to "My Account" > "Responsible Gaming" (or similar) and select "Time-Out" or "Cool-Off".
2. Selecting the duration: Choose a break period (for example 24 hours, 48 hours, 72 hours, or a longer period if offered). Confirm that you understand you cannot place bets or play during this time.
3. What happens during a Time-Out: You will not be able to place real-money bets, and we may log you out from any active sessions. You may still be able to log in to withdraw remaining funds, but you will not be able to gamble until the Time-Out expires.
4. Ending the Time-Out: The Time-Out cannot be cancelled early. Your account will automatically return to normal after the chosen period, at which point you can review your limits before playing again.

Self-Exclusion

If gambling is causing harm or you believe it may do so, you should consider self-exclusion. Self-exclusion is a stronger, longer-term measure than a Time-Out and is designed to help you stop gambling altogether for a significant period.

How to Apply Self-Exclusion

1. Log in and open the self-exclusion page: Go to "My Account" > "Responsible Gaming" and select "Self-Exclusion". If you cannot log in, you should contact customer support and request self-exclusion.
2. Choose the exclusion period: You can usually select a minimum period of at least 6 months and, in many cases, longer periods such as 1 year, 2 years, 5 years or a lifetime exclusion from casamerio.com.
3. Confirm your decision: You will be asked to read key information about what self-exclusion means and to confirm that you understand the consequences. You may need to tick a confirmation box and press a clearly marked confirmation button.
4. Support contact: If you have questions or want help choosing the most appropriate period, you can contact our support team via live chat or the contact options listed in your account. They can explain how self-exclusion works and point you towards independent support services.

Consequences of Self-Exclusion

• Account access: Once self-exclusion is applied, you will not be able to log in to your casamerio.com account for gambling purposes. You must not attempt to open new accounts with amerio-united-kingdom while self-excluded.
• Deposits and play: You will not be allowed to make further deposits, place bets or participate in any gambling activities on casamerio.com during the exclusion period.
• Withdrawals and balances: You remain entitled to any existing real-money balance and open settled winnings. If you cannot access your account to withdraw, please contact customer support; withdrawals will be processed in accordance with our Terms and Conditions and applicable UK law.
• Marketing communications: We will take reasonable steps to stop sending you marketing communications related to gambling from the time your self-exclusion is applied, subject to technical and regulatory constraints.
• Reactivation: At the end of the self-exclusion period, your account will not automatically become fully active. In line with UKGC requirements, you may need to contact us and request reactivation, and there will be a further cooling-off period before you can gamble again. You should carefully consider whether returning to gambling is right for you.

Multi-Operator Self-Exclusion (GAMSTOP)

Players in Great Britain are strongly encouraged to register with GAMSTOP, the free national multi-operator self-exclusion scheme. By registering at https://www.gamstop.co.uk, you can self-exclude from all online gambling sites licensed in Great Britain, including casamerio.com, for a minimum period of 6 months, 1 year or 5 years. GAMSTOP is independent of amerio-united-kingdom and provides an important additional layer of protection.

Support Resources

If you or someone close to you is experiencing difficulties related to gambling, we strongly recommend seeking support as early as possible. In addition to the tools available on casamerio.com, a number of confidential and free (or low-cost) services are available in the UK and internationally.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 free from within the UK or use live chat via gamcare.org.uk. Available 24/7 in English, offering confidential advice, information and emotional support.
• NHS Gambling Services: The NHS offers specialist clinics and mental health services for gambling-related harm. See nhs.uk for information on referrals and treatment options.
• Samaritans: If you are in emotional distress or experiencing suicidal thoughts, you can contact Samaritans 24/7 on 116 123 (free from the UK and Ireland) or visit samaritans.org.

International Support Organisations

These organisations are independent of amerio-united-kingdom and casamerio.com. They provide non-judgmental information, peer support, online forums, email helplines and, in some cases, face-to-face meetings.

National Self-Exclusion Schemes by Country

• Great Britain - GAMSTOP: A free, national online self-exclusion scheme covering most UK-licensed websites, including casamerio.com. Register at gamstop.co.uk.
• Spain - RGIAJ: The "Registro General de Interdicciones de Acceso al Juego" (RGIAJ) allows individuals to ban themselves from licensed gambling operators in Spain via the Dirección General de Ordenación del Juego (DGOJ). Information is available on the Spanish regulator's official website.

If you live outside Great Britain, please check which national self-exclusion schemes and regulations apply in your country of residence, and only use casamerio.com where it is legal to do so. Using VPNs or any other tools to bypass geographical restrictions is not permitted and may lead to account closure and forfeiture of winnings as stated in our Terms and Conditions.

Blocking Apps and Device-Level Tools

• Gamban: A subscription-based app that blocks access to gambling websites and apps across multiple devices. See gamban.com for details.
• BetBlocker: Free blocking software that allows you to block access to thousands of gambling sites for a chosen period. See betblocker.org.
• Other tools: Many devices and routers also allow you to use parental controls, blacklist features or DNS filters to limit access to gambling sites. These tools can be particularly helpful for protecting minors and vulnerable persons.

Family and Friends Support

Family members and friends can also access support in their own right. Organisations such as GamCare and GamAnon (Gamblers Anonymous for family and friends) offer dedicated services, forums and meetings for affected others. These services are confidential and separate from casamerio.com and amerio-united-kingdom.

Confidentiality: Any information you share with independent support organisations is handled according to their own privacy policies. When you speak with us about responsible gambling, we will treat your information sensitively and in accordance with our Privacy Policy and UK data protection law.

Help for Family

Gambling problems can affect partners, children, parents and friends. If you are worried about someone who uses casamerio.com or other gambling services, it is important to look after your own wellbeing as well as encouraging them to seek help.

Talking to Someone About Their Gambling

• Choose a calm moment when the person is not gambling and when you both have time to talk openly.
• Use non-judgmental language, focusing on how their gambling makes you feel and what you have observed, rather than blaming or accusing them.
• Be specific about behaviours that concern you (for example missed bills, secrecy, changes in mood) and explain why you are worried.
• Encourage them to review their gambling history, set limits, or consider a break or self-exclusion, and offer to support them through the process.

Support Resources for Families

• GamCare - Affected Others: GamCare provides advice and counselling for family members and friends, including live chat and forums. See the "Affected others" section on gamcare.org.uk.
• GamAnon: Support groups and meetings for relatives and friends of people with a gambling problem. More information is available at gamanon.org.uk.
• Online forums and chats: Many specialist sites offer anonymous forums and chats for families affected by gambling harm, where you can share experiences and coping strategies.

Next Steps and Professional Help

• If the person is open to help, encourage them to contact the National Gambling Helpline (0808 8020 133) or another professional service for assessment and support.
• Consider seeking advice for yourself from a counsellor, psychotherapist or GP, especially if the situation is causing you stress, anxiety or financial pressure.
• In emergencies, or if you are concerned about immediate safety, contact emergency services or a crisis line such as Samaritans (116 123 in the UK).
• Review shared finances, consider taking independent financial advice and protect access to funds where appropriate, especially to safeguard children and vulnerable adults.

Operator's Commitment

amerio-united-kingdom, operated for Great Britain by Apex Gaming UK Ltd., is committed to providing a safe and fair gambling environment on casamerio.com. Our approach to responsible gaming complies with UK Gambling Commission requirements and takes into account wider best practice and regulatory expectations.

Risk Monitoring and Safer Gambling Interventions

• Behavioural analysis: We monitor player activity for indicators of potential harm, such as rapid increases in deposits, frequent deposits in a short period, long or repeated sessions, chasing losses and attempts to override limits.
• Affordability and source of funds: In line with UK regulations and guidance, we may conduct affordability checks or request information about your source of funds if we identify elevated risk patterns or thresholds. This helps us to ensure that your level of gambling is consistent with your financial situation.
• Risk-based messaging: Where we identify signs of possible harm, we may send in-product messages, display safer-gambling pop-ups or contact you by email, SMS or phone to encourage you to review your play, set limits, take a break or consider self-exclusion.
• Account restrictions: If we believe that continued gambling presents a serious risk to you or to regulatory compliance, we may apply restrictions, such as lower limits, temporary suspension or permanent account closure. These measures are taken in line with our licence obligations and our Terms and Conditions.

Regulation, Licensing and Player Funds

• UK Gambling Commission licence: Apex Gaming UK Ltd. is licensed and regulated by the UK Gambling Commission under Licence Account Number 58123 for Remote Casino and Gambling Software. You can verify our licence status on the Gambling Commission's public register at gamblingcommission.gov.uk/public-register. The register indicates that the licence is active, with the information last updated in April 2025 and valid as of 6 November 2025.
• Non-GB operations: For players outside Great Britain, operations may be provided by Apex Entertainment N.V. under a Curaçao eGaming licence (8048/JAZ). Protection standards and regulatory oversight in those jurisdictions may differ from those in Great Britain.
• Player fund protection: The UK Gambling Commission currently rates player fund protection for our GB licence as "Medium", meaning that player funds are held in a separate account but are still part of the business in the event of insolvency. They are not safeguarded to the same standard as, for example, a bank account or trust. You should not treat your casino balance as savings; only deposit money you can afford to lose.

Data Protection and Privacy

We process personal data related to responsible gaming, including behavioural information and any information you provide to us when we contact you about potential risks, in accordance with our Privacy Policy, applicable UK data protection law and UKGC requirements. Information may be used to assess risk, determine appropriate interventions and comply with our regulatory obligations.

We do not guarantee that our interventions will detect every case of problem gambling, and our tools are not a substitute for personal responsibility or professional treatment. However, we are committed to taking reasonable steps to identify and address harm, and to supporting you in keeping control.

Updates

Our responsible gaming policies and tools may change over time in response to updates in UK law, UK Gambling Commission regulations, industry standards or improvements to our services. When we make significant changes to this page or to the way responsible gaming features work on casamerio.com, we will notify you in one or more of the following ways:

• By publishing the updated text on https://casamerio.com/responsible-gaming.
• By displaying a notice, banner or pop-up message when you next log in or visit relevant sections of the site.
• By sending you an email or account message, particularly where changes materially affect your rights, obligations or the tools available to you.
• By updating related documents such as our Terms and Conditions, Promotions Policy and Privacy Policy.

Last updated: 6 November 2025.

Contact & Feedback

If you have any questions about responsible gaming, need help using our safer-gambling tools or wish to provide feedback on your experience, you can contact us using the channels below. When you contact us, please clearly state that your query relates to "Responsible Gaming" so that it can be prioritised and, where appropriate, directed to our responsible gaming specialists.

Responsible Gaming Contact Channels

• On-site support: Use the live chat or messaging function available on casamerio.com (where provided) and select the topic related to responsible or safer gambling.
• Email: Use the dedicated responsible gaming email address or support email published in the "Contact Us" section of casamerio.com. Please include your full name, account username and a brief description of your concern.
• Telephone: Where a customer service phone number is provided on casamerio.com, you may use that number to discuss responsible gaming matters. Our team may ask security questions to verify your identity before discussing your account.
• ADR (Dispute Resolution): For unresolved disputes relating to gambling transactions, you may be able to refer your case to our appointed Alternative Dispute Resolution service, IBAS (Independent Betting Adjudication Service), via their claim form at ibas-uk.com/consumers/claim-form/. ADR is not an emergency or counselling service but may assist with certain disputes.

Responsible Gaming Feedback Form

You may also submit a responsible gaming feedback or support request through a form in your account area (for example under "Responsible Gaming" or "Help"). A typical form may ask for:

• Your name and casamerio.com username.
• Your preferred contact method (email or phone).
• The type of request (for example "Set/adjust limits", "Time-Out", "Self-Exclusion", "Concern about my gambling", "Concern about someone else").
• A brief description of your situation, including any specific tools or support you would like to discuss.
• Your consent for us to review your account activity for responsible gaming purposes and to contact you about safer-gambling options.

We aim to respond to responsible gaming queries as promptly as possible. However, if you feel at immediate risk of harm, you should contact emergency services or a crisis helpline (such as Samaritans in the UK) rather than relying on our customer support. Remember that you can also contact independent support organisations like GamCare and Gambling Therapy at any time.